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Terms of Service
The agreement between you and Rondinemail S.r.l.: your address for life, plans and payment, refunds, what you own, and your rights as a consumer under Italian and EU law.
Who we are
These Terms of Service (the “Terms”) form a binding agreement between you and Rondinemail S.r.l., a limited liability company (società a responsabilità limitata) incorporated under Italian law, with its registered office at Via dell’Indipendenza 44, 40121 Bologna (BO), Italy, VAT number IT04567890371, registered with the Registro delle Imprese di Bologna (“Rondinemail”, “we”, “us” or “our”). They govern your access to and use of the Rondinemail email service, the website at rondinemail.com, and our web and mobile applications (together, the “Service”). These Terms were last updated on 1 September 2026 and are effective from that date.
You accept these Terms when you create a Rondinemail account and confirm your acceptance during sign-up, or when you otherwise use the Service. If you do not agree to these Terms, you must not use the Service. The contract between you and us is concluded when we confirm the creation of your account and, for a paid plan, when we confirm your purchase by email.
You must be at least 14 years old to use the Service. This is the age from which Italian law allows a person to consent to the processing of their personal data in connection with online services, under article 2-quinquies of Legislative Decree no. 196 of 30 June 2003 (the “Codice in materia di protezione dei dati personali”). If the law of the country where you live sets a higher minimum age, you must have reached that age instead. If you are under 18, you confirm that a parent or legal guardian has read these Terms with you, and any paid plan for your account must be bought or approved by your parent or legal guardian.
If you use the Service on behalf of a company, organisation, professional practice or other entity, you confirm that you are authorised to accept these Terms on its behalf, and “you” includes that entity. In these Terms, a “consumer” is an individual acting for purposes outside any trade, business, craft or profession they carry on, as defined in article 3 of Legislative Decree no. 206 of 6 September 2005 (the “Codice del Consumo”), and a “business customer” is anyone who uses the Service for professional purposes. Where these Terms give consumers particular rights, those rights apply to consumers.
The current version of these Terms is always available at rondinemail.com. Our Privacy Policy (rondinemail.com/privacy), Cookie Policy (rondinemail.com/cookies) and Acceptable Use Policy (rondinemail.com/acceptable-use) also apply to your use of the Service and form part of these Terms. We keep a record of the version of the Terms you accepted, and you can ask us for a copy at any time by writing to legal@rondinemail.com.
The service
Rondinemail provides an email service that includes an @rondinemail.com address, a web application and mobile applications. Depending on your plan, the Service includes: “Come home”, which imports your mail, contacts and folders from another provider; “Return to sender”, which checks recipient addresses before a message leaves; “Away mode”, which sends automatic replies and holds back newsletters and notifications while you are away; aliases; custom domains; shared addresses and family administration; sign-in with passkeys; scheduled sending; and the removal of tracking pixels (sometimes called “spy pixels”) from incoming mail. The features included in each plan are described in the section “Plans and payment” and on our pricing page.
Tracking-pixel removal is designed to strip known tracking techniques from incoming mail before a message is opened. It may not detect every technique, and it may occasionally affect how a message is displayed.
Scheduled messages are sent at or shortly after the time you choose. You can change or cancel a scheduled message until it leaves. If the Service is unavailable at the scheduled time, the message is sent as soon as reasonably possible afterwards.
Aliases are additional addresses that deliver mail to your mailbox. Like your main address, an @rondinemail.com alias is never reassigned to anyone else, even after you delete it. Unlimited aliases on the Casa and Stormo plans are provided for your genuine personal or business use and are subject to the Acceptable Use Policy, which prohibits creating aliases in bulk, to evade sending limits or for any other abuse.
The Service is available worldwide, except where providing it would breach applicable law, including restrictive measures and sanctions adopted by the European Union. You are responsible for complying with any local laws that apply to your use of the Service.
Your address for life
When you create an account, you choose an @rondinemail.com address. Addresses are allocated on a first-come, first-served basis. We may decline an address that impersonates another person or organisation, infringes a trade mark or another right, is misleading or offensive, or is reserved for operational use. If an address already allocated to you falls into one of these categories, we may withdraw it after telling you why and offering you a replacement free of charge; a withdrawn address is retired and is never assigned to anyone else.
Your @rondinemail.com address remains yours for as long as your account is active, whichever plan you are on, including the free Nido plan. Your account remains active until you close it, or until it is closed in accordance with the section “Suspension and termination”. Your address is personal to you: it cannot be sold, transferred or rented, and keeping it does not depend on staying on a paid plan.
No @rondinemail.com address is ever reassigned to anyone else, whether it was a main address or an alias, and whether the account was closed by you or by us. This protects you from someone else receiving mail meant for you, including password-reset messages from services you used with that address.
If you close your account, you can choose an address at another provider to which we will forward mail sent to your @rondinemail.com address and aliases. Forwarding is free of charge and continues until you ask us to stop. You can stop forwarding, or change its destination, at any time by writing to aiuto@rondinemail.com from the destination address. While forwarding is active, we process incoming messages only to filter spam and malicious software and to deliver them to your chosen destination, and we do not keep forwarded messages for longer than is technically necessary to deliver them.
To keep forwarding reliable and fair to everyone, we may pause it if the destination address rejects our messages for 90 consecutive days, or if forwarding is being used for spam or other abuse or would harm the reputation of our mail servers. Where we are able to reach you, we will tell you before pausing forwarding. You can ask us to resume forwarding, or to forward to a different address, at any time by writing to aiuto@rondinemail.com.
If you do not choose a forwarding address, or once forwarding has stopped, messages sent to your former address are returned to their senders with a notice that the address is no longer in use. Forwarding is not available where an account has been closed because of serious abuse or at the request of a competent authority, but in every case the address remains retired and is never given to anyone else.
The commitments in this section apply to @rondinemail.com addresses. Addresses on a custom domain depend on that domain, which belongs to whoever owns or controls it, and shared addresses in a Stormo group belong to that group, as described in the section “Stormo groups and custom domains”.
Return to sender and Away mode
Return to sender. When you send a message, the Service checks the recipient addresses before the message leaves, using information such as the mail records of the recipient’s domain and the responses of the recipient’s mail server. If a message cannot be delivered, it is normally returned to you within seconds with an explanation in plain language, such as a mistyped address, a full mailbox or a closed account, and, where possible, a suggested fix.
Return to sender can only assess what can be determined at the moment your message is sent. A message that passes these checks may still be rejected later, delayed, or placed in a spam or junk folder by the recipient’s provider, whose systems are outside our control, and we do not guarantee that any message will reach a recipient’s inbox. A suggested fix is only a suggestion: you should check it before resending, particularly where the message contains personal or confidential information, because sending it to the wrong address may disclose that information to someone else.
Away mode. When you turn on Away mode for dates you choose, the Service sends an automatic reply containing the text you write to people who write to you during those dates, and holds back newsletters, notifications and other messages that do not come from a person until you are back. Mail from people continues to arrive in your inbox as usual. Held messages are never deleted: you can read them at any time, and they are delivered to your inbox when Away mode ends.
The Service decides automatically whether a message comes from a person or is a newsletter or notification, and it may occasionally get this wrong, holding back a message you would have wanted to see straight away or letting through one you would have preferred to wait. We recommend checking your held messages if you are expecting something important. You are responsible for the content of your automatic replies, which may reach anyone who writes to you, including people you do not know, so we recommend not including information in them that you would not want a stranger to read.
Return to sender, Away mode, spam filtering and tracking-pixel removal are provided with reasonable care and skill to help you, but they depend on automated processing and on information supplied by other mail systems. In accordance with article 1227 of the Italian Civil Code, we are not responsible for loss that you could have avoided by using ordinary diligence, for example by checking a suggested fix before resending, and our liability is reduced to the extent that your own conduct contributed to a loss. This does not limit any liability we have for our own breach of these Terms, or any liability that cannot be limited by law, as described in the section “Liability and your consumer rights”.
Come home and third-party services
Come home lets you import mail, contacts and folders from another email provider, currently Gmail, Outlook, iCloud and Yahoo, into your Rondinemail account, and helps you turn on forwarding at your old provider so that new mail sent to your old address continues to reach you. We access your account with another provider only with your express authorisation, given through the sign-in or authorisation method that provider offers, only to the extent you authorise, and only to carry out the import you have requested. Our access ends as soon as the import is complete, and we do not keep ongoing access to your other account.
You can withdraw your authorisation at any time, including while an import is in progress, in your Rondinemail settings or in your account with the other provider. Withdrawing it stops the import but does not remove anything already imported. Mail, contacts and folders you import become part of Your Content, as described in the section “Your mail is yours”. You confirm that you are entitled to import the data you choose; where the other account is provided by an employer or another organisation, you may need its permission.
Come home depends on access provided by other providers, which they may change, limit or withdraw. We cannot guarantee that every message, contact, folder, label or setting will be imported exactly as it appeared in the original service, or that forwarding from another provider will continue to work if that provider changes its practices. We recommend keeping your original account until you have checked that your import is complete. Your use of other providers remains governed by their own terms and privacy policies.
Payments for paid plans are processed by a third-party payment service provider, using the payment methods shown at checkout. The payment provider processes your payment details under its own terms and privacy policy, and we do not see or store your full card number. Matters relating to how a payment has been handled may also be governed by the terms of the payment provider and by the rules that apply to your payment method.
The Service may contain links to websites and services operated by third parties, and it necessarily exchanges mail with other providers when you correspond with their users. We are not responsible for third-party services, their content or their availability. This does not affect our responsibility for the Service itself.
Your account and its security
You agree to provide accurate and complete registration information, including a working recovery email address, and to keep it up to date. Each account is for one person. You must not share your account or your sign-in details with anyone else; families and teams who want to share mail should use the shared addresses and family administration available on the Stormo plan.
You are responsible for keeping your sign-in methods secure, including your password, passkeys, recovery codes, two-step sign-in codes and any devices on which you are signed in. We strongly recommend signing in with a passkey or turning on two-step sign-in, and using a password that you do not use anywhere else. We will never ask you for your password by email, text message or telephone.
You are responsible for activity that takes place under your account, except to the extent that it results from our failure to protect the Service or from circumstances for which you are not at fault. You must tell us promptly at aiuto@rondinemail.com if you become aware of any unauthorised access to your account or of any other security incident affecting it, so that we can help you secure it.
If we cannot confirm that a request relating to an account comes from its rightful holder, we may refuse to act on it. To protect you, account recovery may require access to your recovery address, recovery codes or registered passkeys, and we may be unable to restore access to an account for which none of these is available. Where we detect signs that your account may be at risk, we may ask you to take security measures, such as changing your password.
We protect the Service with appropriate technical and organisational measures, including the encryption of stored data. If a personal data breach affects your data, we will inform you and the competent authorities where required by Regulation (EU) 2016/679.
Stormo groups and custom domains
On the Stormo plan, the person or organisation that holds the subscription (the “account owner”) and any administrators it appoints can use the family administration tools in the Service to add and remove members, for groups of 2 to 50 people, to create and manage shared addresses, to manage storage and billing, and to help members recover access to their accounts. The account owner receives one bill for the whole group.
The account owner is responsible for the members it adds and for its administrators’ actions, for ensuring that members comply with these Terms, for obtaining any consent or approval required by law (including, for members under 18, the approval of a parent or legal guardian; no member may be under 14), and for paying the fees for every member of its group. Messages sent to a shared address are visible to every member with access to it, so members should share only what they are happy for others in the group to see. Administrators must use their tools only to manage the group, and must respect members’ privacy and the confidentiality of their correspondence.
A member’s personal @rondinemail.com address is covered by the section “Your address for life”. If a member leaves a Stormo group, or the group ends, that member may keep their personal @rondinemail.com address and mail on the free Nido plan or on any other plan they choose, subject to that plan’s storage allowance. Shared addresses belong to the group and remain with the account owner.
Where an organisation uses Stormo and we process its members’ personal data on its behalf, we act as its processor under article 28 of Regulation (EU) 2016/679. Our data processing terms are available on request from legal@rondinemail.com and form part of these Terms for those customers.
If you connect a custom domain to the Service on the Casa or Stormo plan, you confirm that you own or control that domain and are authorised to change its DNS records. You are responsible for renewing your domain registration and for keeping in place the DNS records we require. If your domain lapses, is transferred or is misconfigured, mail to addresses on that domain may be delayed, lost or delivered elsewhere, and we are not responsible for that outcome except to the extent that it is caused by our own failure. Addresses on a custom domain remain under your control through your domain, and the forwarding described in the section “Your address for life” applies only to @rondinemail.com addresses.
Plans and payment
We currently offer three plans. Nido is free forever and includes one address, 10 GB of storage, three aliases, Return to sender, Away mode and forwarding for life. Casa costs €3 per month, or €30 per year (equivalent to €2.50 per month, billed yearly), and adds your own custom domain, unlimited aliases, 100 GB of storage and priority support from our team in Bologna. Stormo costs €5 per person per month, or €50 per person per year, and includes everything in Casa for groups of 2 to 50 people, with shared addresses, family administration, 1 TB of storage per person and one bill for the whole group.
Prices shown to consumers are in euros and include Italian VAT (IVA). Where the law requires VAT to be charged at the rate of another EU country in which you live, the price shown at checkout reflects that rate. Prices for business customers are shown excluding VAT, which is charged or accounted for as required by law. The total amount payable is always shown before you confirm a purchase, and we issue an invoice or receipt for every payment.
Paid plans are billed in advance, monthly or yearly depending on the billing period you choose. They renew automatically at the end of each billing period for a further period of the same length, and we charge your payment method at the price then in force, until you cancel. You can cancel at any time in Settings → Plan. Cancellation takes effect at the end of the current billing period, and you keep your paid features until then; the section “Right of withdrawal, cancellation and refunds” explains when you are entitled to a refund. Before a yearly plan renews, we will remind you by email.
New Casa customers can try Casa free of charge for 14 days, once per person. No payment is taken during the trial, and we email you three days before it ends. If you choose to continue, Casa is billed from the day after the trial ends; if you do not, your account returns to Nido at the end of the trial, your address and mail are kept, and features that Nido does not include (such as a custom domain or aliases beyond the first three) are paused rather than deleted.
Upgrades take effect immediately, and you are charged a pro-rated amount for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. If your stored mail exceeds the storage allowance of your new plan, nothing is deleted: you can still read, search and export all of your mail, but, after telling you, we may stop accepting new incoming mail until you are back within your allowance or choose a larger plan. Features not included in your new plan stop working when the downgrade takes effect: a custom domain no longer receives mail through the Service, and aliases beyond your new plan’s allowance are paused but remain reserved for you, so that you can restore them by upgrading again.
By providing a payment method, you authorise us to charge it, through our payment provider, for all fees due under your plan, including renewals. We may change our prices for a valid reason, such as changes in our costs, in taxes or in the features of a plan, by giving you at least 30 days’ notice by email. A price change applies from your next renewal after the notice period ends, and never to a period you have already paid for. If you do not wish to pay the new price, you may cancel before the renewal date and you will not be charged.
If a payment fails, we will tell you and give you a reasonable opportunity to update your payment method. If payment remains outstanding, your account moves to the free Nido plan, as described above for downgrades. Your address, your mail and your right to forwarding are not affected, and we will never delete your mail because of non-payment.
Right of withdrawal, cancellation and refunds
Our refund promise. If you cancel a yearly plan within 14 days of its purchase or of any annual renewal, we refund the fee for that year in full. We extend the same promise to the first purchase of any paid plan, monthly or yearly: if it is your first paid plan with us and you cancel it within 14 days of buying it, we refund what you paid in full. Apart from these cases and from the statutory rights described below, fees for a billing period that has already begun are not refundable.
Right of withdrawal. If you are a consumer, you have the right to withdraw from a contract for a paid plan within 14 days of the day on which the contract is concluded, without giving any reason and without any penalty, in accordance with articles 52 to 59 of the Codice del Consumo. To exercise this right, you must inform us of your decision by an explicit statement before the withdrawal period expires, for example by email to aiuto@rondinemail.com, by letter to Rondinemail S.r.l., Via dell’Indipendenza 44, 40121 Bologna (BO), Italy, or by cancelling your plan in Settings → Plan within that period. You may use the standard withdrawal form set out in Annex I, Part B, of the Codice del Consumo, which we will send you on request, but you are not obliged to do so. To meet the deadline, it is enough for you to send your communication before the 14-day period has expired.
Starting your plan straight away. Paid features are made available as soon as you buy a plan. By confirming your purchase, you expressly request that we begin providing the paid plan during the withdrawal period, in accordance with article 51, paragraph 8, of the Codice del Consumo. This does not remove your right of withdrawal. Under article 57, paragraph 3, of the Codice del Consumo, a consumer who withdraws after making such a request may be asked to pay an amount proportionate to the service provided until the withdrawal was communicated. We waive that amount whenever our refund promise applies, that is, for yearly plans and for your first paid plan, so in those cases you receive a full refund. In any other case, we refund the fee you paid minus that proportionate amount, calculated on a daily basis.
Reimbursement. We reimburse all amounts due to you under this section without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw or cancel, using the same means of payment you used for the original transaction unless you expressly agree otherwise, and without any charge to you, in accordance with article 56 of the Codice del Consumo. When you withdraw or receive a refund under our refund promise, your paid plan ends and your account moves to the free Nido plan; your address and your mail are not affected.
Your other rights. Nothing in these Terms affects your statutory rights as a consumer. In particular, under articles 135-octies et seq. of the Codice del Consumo, introduced by Legislative Decree no. 173 of 4 November 2021 implementing Directive (EU) 2019/770, digital services supplied to consumers must conform to the contract and to the law throughout the period of supply. If the Service does not conform, you are entitled to the remedies described in the section “Liability and your consumer rights”.
Your mail is yours
You retain all rights, title and interest in the messages, attachments, contacts, folders and other content that you store in, send through or receive through the Service, including content you import with Come home (“Your Content”). We claim no ownership of Your Content.
You grant us a non-exclusive, royalty-free licence to host, store, copy, transmit, process and display Your Content solely as necessary to provide the Service to you: to deliver and receive your mail, to store it, to filter spam and malicious software, and to protect it. This includes running the features you choose to use, such as Return to sender, Away mode, tracking-pixel removal, forwarding, search, scheduled sending and syncing across your devices, and acting on your instructions. This licence ends when Your Content is deleted from our systems in accordance with these Terms, except to the extent that we are required by law to keep it.
We do not show advertising on any plan. We never use Your Content for advertising or marketing, we never use it to build profiles about you, and we never sell or rent your personal data or Your Content to anyone. We do not use Your Content for any purpose other than those described in this section.
We respect the confidentiality of your correspondence, which is protected by article 15 of the Italian Constitution and by European Union law on the confidentiality of communications. Our staff do not access the content of your mailbox except where you ask us to and give your permission, for example when you request support; where strictly necessary to investigate abuse or a threat to the security of the Service; or where we are required to do so by a legally binding order of a competent authority. Where the law allows, we will tell you about any such order.
You can export your mail and contacts at any time, in standard formats, from Settings → Privacy, whether or not you intend to leave. You are responsible for Your Content and confirm that you have the rights necessary to store and send it and to grant the licence above.
We may remove or block content, or restrict an account, where we reasonably believe that the content or activity is illegal or breaches these Terms or the Acceptable Use Policy, acting diligently, objectively and proportionately, with due regard to your rights and legitimate interests. Where we do so, we will give you a clear statement of our reasons, unless the law prevents it or doing so would help someone to attack the Service or its users, in accordance with Regulation (EU) 2022/2065 (the “Digital Services Act”). Anyone can report content or activity they believe is illegal, abusive or infringing, including infringements of copyright, by writing to abuse@rondinemail.com with enough detail for us to identify it. We review reports promptly and tell the person who made the report what we have decided.
Acceptable use and sending limits
You must use the Service lawfully and in accordance with these Terms and our Acceptable Use Policy, available at rondinemail.com/acceptable-use, which sets out the rules in full. In summary, you must not use the Service to: (a) break any applicable law, or promote or facilitate illegal activity; (b) send spam, bulk unsolicited messages, or commercial communications without the consent required by law, including article 130 of the Codice in materia di protezione dei dati personali; (c) harass, threaten, stalk, defame or abuse any person, or incite violence, hatred or discrimination; (d) send or store child sexual abuse material, which we report to the competent authorities; (e) engage in phishing, fraud or scams, or collect other people’s personal data unlawfully; (f) impersonate any person or organisation, or misrepresent your connection with them; or (g) infringe anyone’s intellectual property, privacy or other rights.
You must not: (a) send, store or distribute viruses, malware or other harmful code; (b) attempt to gain unauthorised access to the Service, to other users’ accounts, or to our systems and networks; (c) probe, scan or test the vulnerability of the Service, or bypass or disable any security measure, sign-in method or sending limit, except for good-faith security research that you report promptly and privately to abuse@rondinemail.com without accessing other users’ data; (d) interfere with or disrupt the Service, or place an unreasonable load on our infrastructure; (e) create accounts or aliases in bulk or by automated means, or use them to evade limits or restrictions; or (f) access the Service by automated means other than through our applications or the standard email protocols we support.
You must not resell, sublicense or rent the Service, or otherwise exploit it commercially, without our prior written consent. Using the Service for your own business correspondence is, of course, permitted.
To protect the deliverability of everyone’s mail and the reputation of our mail servers, sending limits apply to every account. The current limits, and how recipients are counted, are set out in the Acceptable Use Policy. When you reach a limit, further messages are not sent until it resets, and we tell you so in the application. We may temporarily reduce the limits for an individual account where we detect patterns consistent with spam, a compromised account or other abuse, and we restore them once the issue is resolved. The Service is designed for personal and business correspondence, not for bulk marketing; if you have a legitimate need for higher limits, please write to aiuto@rondinemail.com.
If we reasonably believe that you have breached this section or the Acceptable Use Policy, we may take action proportionate to the breach, including warning you, limiting sending, removing content, or suspending or closing your account, as described in the section “Suspension and termination”.
Our property
The Service, including its software, design, text, graphics and interfaces, the name Rondinemail, our swallow mark, our tile artwork and patterns, the names and visual identity of our plans and features, and our logos, is owned by Rondinemail or its licensors and is protected by intellectual property laws, including Law no. 633 of 22 April 1941 on copyright and the Industrial Property Code (Legislative Decree no. 30 of 10 February 2005). Except for the rights expressly granted in these Terms, we reserve all rights in the Service.
Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive and non-transferable licence to access and use the Service, and to install and use our applications on devices you own or control, for as long as you have an account. Applications downloaded from a third-party app store are also subject to that store’s terms, but these Terms govern our relationship with you.
You must not copy, modify, decompile or reverse engineer any part of the Service, except to the extent permitted by law, including article 64-quater of Law no. 633 of 22 April 1941. You must not use our names, swallow mark, tile artwork, logos or trade marks without our prior written permission, except to refer to the Service accurately, for example when giving someone your @rondinemail.com address.
If you send us feedback or suggestions about the Service, you allow us to use them freely and without payment to you. We are grateful for them all the same.
Privacy and your data
Our Privacy Policy, available at rondinemail.com/privacy, explains in detail what personal data we collect, why we collect it, how long we keep it and how you can exercise your rights. Our Cookie Policy, available at rondinemail.com/cookies, describes the cookies we use, which are limited to what is strictly necessary. In summary: we collect only what we need to provide and protect the Service, such as your account details, billing details on paid plans and the delivery information needed to route mail; we protect your data with appropriate technical and organisational measures; and we never use it for advertising or sell it to anyone.
Rondinemail S.r.l. is the controller of the personal data we process about you as a user of the Service, except where we act as processor for an organisation using Stormo. We process personal data in accordance with Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”) and the Codice in materia di protezione dei dati personali, on the basis of the performance of our contract with you, compliance with our legal obligations, our legitimate interest in keeping the Service secure and free of abuse and, where we ask for it, your consent, which you may withdraw at any time.
Your Content and your account data are stored in data centres in Bologna and Milan, Italy, encrypted at rest, and are governed by European Union law. Messages you send necessarily travel to your recipients’ mail providers, wherever they are located. If any of our service providers processes personal data outside the European Economic Area, we ensure that it is protected by the safeguards required by Chapter V of the GDPR, as described in the Privacy Policy.
You have the right to access, rectify and erase your personal data, to restrict or object to its processing, and to receive it in a portable format, as provided by articles 15 to 22 of the GDPR. You can access, export or delete your data in Settings → Privacy, or exercise your rights by writing to privacy@rondinemail.com. You also have the right to lodge a complaint with the Garante per la protezione dei dati personali (garanteprivacy.it) or with the data protection authority of the EU country where you live or work.
If you live outside the European Union, for example in the United Kingdom or in California, you may also have rights under the law of the place where you live, such as the UK General Data Protection Regulation or the California Consumer Privacy Act. We do not sell personal information and do not share it for cross-context behavioural advertising, and we honour requests under those laws sent to privacy@rondinemail.com.
Availability, maintenance and changes
We provide the Service with the professional diligence required by article 1176 of the Italian Civil Code and use reasonable efforts to keep it available, secure and working as described. However, the Service depends on the internet, on third-party networks and on other mail providers, and we do not guarantee that it will be uninterrupted or error-free. This does not affect your right as a consumer to a Service that conforms to the contract.
We may carry out planned maintenance, which we try to schedule at times of low use and announce in advance, within the Service or by email, where it is likely to cause noticeable disruption. We may also carry out urgent maintenance without notice where this is needed to protect the security or integrity of the Service. Mail sent to you during an interruption is normally held by the sending server and delivered once the Service is available again, in line with standard email practice.
We continually improve the Service and may add, change or remove features for a valid reason, such as changes in technology, security threats, the needs of our users, the cost or availability of third-party services we rely on, or the law. Any such change is made at no additional cost to you. We will tell you clearly and in advance, by email to your account address, about any change that negatively affects your access to or use of the Service.
If you are a consumer and a change negatively affects your access to or use of the Service in more than a minor way, you may terminate your contract free of charge within 30 days of receiving our notice or of the change being made, whichever is later, and we will refund any fees paid for the period after termination, in accordance with the provisions of the Codice del Consumo on the modification of digital services. We will not remove a core feature of a paid plan during a period you have already paid for without either providing a reasonable equivalent or offering you a pro-rata refund.
From time to time we may offer early-access features, which will be clearly labelled. They are offered so that you can try them, may change or be withdrawn at any time, and may be less reliable than the rest of the Service.
We intend the Service, and your address, to last. If we nevertheless decide to discontinue the Service as a whole, we will give you reasonable advance notice, sufficient for you to export your data and tell your contacts about a new address, and we will refund any fees paid for the period after discontinuation.
Liability and your consumer rights
Your consumer rights. If you are a consumer, you benefit from the legal guarantee of conformity for digital services under articles 135-octies et seq. of the Codice del Consumo. If the Service does not conform to the contract, you are entitled to have it brought into conformity free of charge within a reasonable time and, in the circumstances provided by law, to a proportionate reduction in the price or to terminate the contract, with a refund of the fees paid for the period in which the Service did not conform. Nothing in these Terms excludes or limits those rights, or any other right you have as a consumer that cannot be excluded or limited by contract.
Apart from those rights and the commitments set out in these Terms, and to the extent permitted by law, we give no other warranties about the Service, including that automated features such as Return to sender, Away mode, spam filtering and tracking-pixel removal will always work without error.
If you are a consumer, we are liable, in accordance with the Italian Civil Code, for loss or damage you suffer as a result of our failure to perform our obligations under these Terms. Unless the failure was intentional, our liability covers loss or damage that could have been foreseen when the contract was concluded, as provided by article 1225 of the Civil Code. We do not cap the amount of our liability towards consumers.
If you are a business customer, to the extent permitted by law: (a) we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings; and (b) our total aggregate liability arising out of or in connection with these Terms or the Service is limited to the greater of the total fees you paid us for the Service in the 12 months before the event giving rise to the claim and €100.
Nothing in these Terms excludes or limits our liability for wilful misconduct (dolo) or gross negligence (colpa grave), in accordance with article 1229 of the Italian Civil Code, for death or personal injury, or for any other liability that cannot be excluded or limited under applicable law. Every limitation in these Terms applies only to the extent permitted by law.
Indemnity
If you are a business customer, you agree to indemnify and hold harmless Rondinemail and its directors and employees against all claims, losses, damages and reasonable costs, including reasonable legal fees, brought by a third party to the extent arising from (a) your breach of these Terms or the Acceptable Use Policy, (b) Your Content, or (c) your infringement of any law or of any third party’s rights. This indemnity does not apply to the extent that a claim is caused by our own breach of these Terms or by our fault.
We will notify you promptly of any claim covered by this indemnity, give you reasonable cooperation at your expense, and allow you to control its defence and settlement, provided that you may not settle a claim in a way that imposes an obligation or an admission on us without our prior written consent. We may take part in the defence with advisers of our own choosing at our own cost.
If you are a consumer, this section does not apply to you, and you are not required to indemnify us. Your liability towards us is governed solely by applicable law.
Suspension and termination
We may suspend or restrict your account, in whole or in part, where we reasonably believe that: (a) you have seriously or repeatedly breached these Terms or the Acceptable Use Policy; (b) your account has been compromised or is being used to send spam or malicious software; (c) continuing to provide the Service to you would expose us, other users or third parties to legal liability or serious harm; or (d) we are required to do so by law or by an order of a competent authority. Any measure we take will be proportionate to its reason, and we will lift it once the reason no longer applies.
Where reasonable and lawful, we will tell you in advance, explain the reason, and give you an opportunity to put the problem right. Where immediate action is needed, for example to stop an ongoing attack or the sending of spam, we will act first and tell you as soon as possible afterwards. In every case, we will give you a statement of the reasons for our decision, the facts on which it is based and how you can appeal, unless the law prevents us from doing so or it would help someone to attack the Service or its users.
We may close your account if a serious breach is not remedied within a reasonable period after we have told you about it, or immediately in cases of severe or repeated abuse, such as the distribution of malicious software, fraud or child sexual abuse material. Unless the law or the nature of the closure prevents it, we will give you an opportunity to export Your Content before your account is closed. If we close an account on a paid plan for reasons other than your breach, we will refund any fees paid for the unused part of the billing period.
You can appeal any decision to suspend, restrict or close your account, or to remove your content, by replying to the notice we sent you or by writing to abuse@rondinemail.com, explaining why you think the decision was wrong and including any information that supports your appeal. Your appeal will be reviewed by a member of our team who was not involved in the original decision, and we will give you a reasoned answer within 14 days of receiving it. If your appeal succeeds, we will reverse the measure without delay. Appeals are free of charge and do not affect your right to use alternative dispute resolution or to go to court.
Even if your account is closed by us, your @rondinemail.com address is never reassigned to anyone else. Where we close an account for reasons other than serious abuse or an order of a competent authority, you may still choose a forwarding address, as described in the section “Your address for life”.
Closing your account
You may close your account at any time in your account settings. We recommend exporting your mail and contacts first, which you can do at any time from Settings → Privacy. When you close your account, you can choose an address to which we will forward your mail, as described in the section “Your address for life”. If you close an account on a paid plan, the section “Right of withdrawal, cancellation and refunds” determines whether a refund is due.
When your account is closed, access to it ends. Your mail, contacts, folders and other data are deleted from our live systems within 30 days of closure, and the copies held in our backups are removed as the backups rotate, within a further 30 days, as described in the Privacy Policy. Deleted data cannot be recovered.
Once your data has been deleted, we keep only: (a) a record that your address and aliases are retired, so that they are never assigned to anyone else; (b) your forwarding settings, for as long as forwarding is active; and (c) the records we are required to keep by law, such as invoices and accounting records, which Italian law requires us to keep for ten years under article 2220 of the Civil Code, and any data we must preserve under a legally binding order. We keep these records only for as long as necessary and use them only for the purposes for which they are kept.
The provisions of these Terms which by their nature should continue after closure, including those on your address for life and forwarding, Your Content, our property, liability, indemnity and disputes, as well as any accrued rights to payment or refund, survive the closure of your account.
Disputes and governing law
If you have a complaint or a dispute relating to the Service or these Terms, please contact us first at legal@rondinemail.com, describing the issue and the outcome you are seeking. We will acknowledge your message promptly and try in good faith to resolve the matter within 30 days of receiving it. This step is not a condition for bringing proceedings, does not prevent either party from seeking urgent interim measures from a court, and does not affect any limitation period.
These Terms, and any dispute arising out of or in connection with them or the Service, are governed by Italian law. If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of that country, in accordance with article 6 of Regulation (EC) No 593/2008 (Rome I).
If you are a consumer resident in Italy, the court of the place where you reside or are domiciled has mandatory jurisdiction over any dispute with us, in accordance with article 66-bis and article 33, paragraph 2, letter u), of the Codice del Consumo. If you are a consumer domiciled elsewhere in the European Union, you may bring proceedings either in the courts of the country where you are domiciled or in the Italian courts, and we may bring proceedings against you only in the courts of the country where you are domiciled, in accordance with Regulation (EU) No 1215/2012.
If you are a business customer, the Court of Bologna (Tribunale di Bologna) has exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.
There is no mandatory arbitration under these Terms, and nothing in these Terms prevents you from going to court or from taking part in collective or representative actions to the extent permitted by law. If you are a consumer, you may also use an alternative dispute resolution procedure before a body listed under Part V, Title II-bis, of the Codice del Consumo (articles 141 et seq.), and, for cross-border disputes within the European Union, you can ask the European Consumer Centre in your country for help. We will take part in good faith in any appropriate alternative dispute resolution procedure.
Changes to these Terms
We may amend these Terms for a valid reason, namely to reflect changes to the Service or to our plans, changes in the law or in the decisions of courts and authorities, or security requirements, or to make the Terms clearer. For material changes, we will notify you at least 30 days before they take effect, by email to your account address and by a notice within the Service, explaining what is changing and why.
Changes that do not adversely affect you, such as corrections of typographical errors or clarifications, and changes required by law with a shorter deadline, may take effect on publication; in the latter case, we will notify you as soon as possible.
If you do not agree to a material change, you may close your account or cancel your plan free of charge, before the change takes effect or within 30 days of our notice, and we will refund any fees paid for the unused part of the billing period. If you continue to use the Service after the change takes effect, the amended Terms will apply to you. We never apply changes retroactively.
The date at the top of these Terms shows when they were last updated. Previous versions are available on request from legal@rondinemail.com.
The fine print
Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, the Acceptable Use Policy and, for organisations using Stormo, our data processing terms, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings on that subject.
Severability and waiver. If any provision of these Terms is held to be invalid or unenforceable, in whole or in part, the remaining provisions remain in full force and effect, in accordance with article 1419 of the Italian Civil Code and, for consumers, article 36 of the Codice del Consumo. A failure or delay by either party in enforcing any right under these Terms is not a waiver of that right.
Force majeure. Neither party is liable for any failure or delay in performing its obligations caused by events beyond its reasonable control that could not have been foreseen or avoided with due diligence, including natural disasters, fire, flood, pandemics, war, terrorism, civil unrest, acts of public authorities, industrial action not involving our own staff, and widespread failures of the internet, power supplies or third-party networks, in accordance with articles 1218 and 1256 of the Italian Civil Code. If such an event occurs, we will tell you where possible, take reasonable steps to limit its effects, and resume performance as soon as reasonably practicable. If such an event prevents us from providing your paid plan for more than 30 consecutive days, you may cancel it and receive a refund of the fees paid for the unused period.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may transfer the contract to another company as part of a merger, demerger, acquisition or transfer of all or part of our business, provided that your rights under these Terms, including our commitments on your address for life, on advertising and on the use of your data, are not reduced as a result. We will tell you of any such transfer in advance, and if you are a consumer you may close your account and receive a refund of fees paid for any unused period if you do not wish to continue.
Relationship and headings. These Terms do not confer rights on anyone other than you and us, and nothing in them creates a partnership, joint venture, agency or employment relationship between you and us. Headings and plain-language summaries are provided for convenience: they help explain these Terms but do not limit or alter the legal text they accompany.
Notices and communications. You agree that we may send you notices and other communications relating to the Service electronically, by email to your account address or recovery address or by notices within the Service, and that such communications satisfy any requirement that they be made in writing, without prejudice to any formal requirement that the law makes mandatory. Formal legal notices to us must be sent to legal@rondinemail.com or by post to Rondinemail S.r.l., Via dell’Indipendenza 44, 40121 Bologna (BO), Italy.
Language. These Terms are available in Italian and English, and you may conclude the contract in either language. If the two versions differ, the Italian version prevails.
Specific approval for business customers. If you are a business customer, you declare, pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, that you have read and specifically approve the following provisions of these Terms: in the section “Return to sender and Away mode”, the provisions on our responsibility for automated features; in the section “Stormo groups and custom domains”, the provisions on custom domains; in the section “Plans and payment”, automatic renewal and price changes; in the section “Availability, maintenance and changes”, our right to change the Service; in the section “Liability and your consumer rights”, the limitations of liability for business customers; the section “Indemnity”; in the section “Suspension and termination”, our right to suspend, restrict or close accounts; the section “Changes to these Terms”; in the section “Disputes and governing law”, the exclusive jurisdiction of the Court of Bologna; and, in this section, the provisions on assignment. When you create an account or buy a plan for business purposes, we ask you to give this approval by a separate and specific confirmation.
Contact us
Rondinemail S.r.l., Via dell’Indipendenza 44, 40121 Bologna (BO), Italy. VAT number IT04567890371, registered with the Registro delle Imprese di Bologna. Website: rondinemail.com.
Help with your account, billing and the Service: aiuto@rondinemail.com. Legal notices, complaints and questions about these Terms: legal@rondinemail.com. Privacy and data protection requests: privacy@rondinemail.com. Reports of spam, abuse, illegal content or security issues: abuse@rondinemail.com.
The address legal@rondinemail.com is also our single point of contact for users of the Service and for the authorities of the Member States, the European Commission and the European Board for Digital Services under articles 11 and 12 of Regulation (EU) 2022/2065, and you can write to us there in Italian or English. Formal notices may also be sent by post to our registered office at the address above.